Fiscal Intermediary Customer Service
Customer Service Associates are available
from 9:00 am until 5 pm, Monday through Friday:
800-231-5409
978-762-8307
from 9:00 am until 5 pm, Monday through Friday:
800-231-5409
978-762-8307
"*" indicates required fields
Fax for TIMESHEETS only: 978-777-3635
Fax for all other paperwork: 978-624-3755
Faxes can be sent at any time of day.
Fax for all other paperwork: 978-624-3755
Faxes can be sent at any time of day.
FI is now paperless; however, if you fax your timesheet, we can confirm receipt of it based on when you submitted it.
• If you faxed it between Friday afternoon and Sunday night, call us after 3 pm on Monday for confirmation
• If you faxed it anytime before 4 pm on Monday,
call us after 3 pm on Tuesday.
• If you faxed it after 4 pm on Monday,
your timesheet is considered late.
If it’s correct, it will be paid in the next payroll cycle.