Transition to a single Fiscal Intermediary


Last year, the Massachusetts Executive Office of Health and Human Services (EOHHS) announced that starting January 1, 2022, the MassHealth Personal Care Attendant (PCA) program and Moving Forward Plan (MFP) Self-Directed Waiver program would begin using a single Fiscal Intermediary (FI) rather than using three different FIs.

EOHHS has selected Tempus Unlimited as the only Fiscal Intermediary for the PCA and MFP Self-Directed Waiver programs, beginning on January 1, 2022.

Please read the letter from MassHealth regarding this change in English or Spanish.

Please visit  to access more information about this and to view the frequently asked questions and any documentation required to complete this transition. 




FI transtion update 11/1/2021

All Consumer-employers and PCAs who DO NOT CURRENTLY use Tempus Unlimited as their FI must complete and return paperwork to Tempus Unlimited before December 17, 2021, at the very latest.

  • Tempus has already mailed pre-filled forms to all Consumers and PCAs who are affected by the transfer.
    • Any Consumer/PCA who has already received their forms must complete them and return them to Tempus Unlimited right away
    • Any Consumer/PCA who has not received the forms should contact Tempus Customer Service and/or visit the Tempus transition website. Tempus will mail new pre-filled forms to any Consumer or PCA, upon request.
  • Consumers and PCAs can complete their forms by:
    • Filling out the pre-filled forms they received in the mail
    • Contacting Tempus to ask for pre-filled forms to be mailed to their home
    • Filling out their forms online through the Tempus “Paperworkr” application (for more information, visit the Tempus transition website, or call/email Tempus customer service)
    • Downloading blank forms from the Tempus transition website and filling them out
  • Completed forms should be immediately returned to Tempus by email, mail, or fax:
    • Email: [email protected]
    • Fax: (800) 359-2884
    • Mail: 600 Technology Center Dr., Stoughton, MA 02072
  • Consumers or PCAs with questions can also join an online help session, hosted by Tempus staff:
    • Help sessions are hosted three times per week:
      • Mondays from 4pm-5pm
      • Wednesdays from 9am-10am
      • Friday from 12pm-1pm
    • Help session links and information can be found by visiting the Tempus transition website and clicking “Get Help” 
Consumers or PCAs with questions should:



Contact Tempus Customer service at:

877-479-7577 or [email protected]


Initial Transition Mailings: September 2021

Please note that Tempus Unlimitted sent mailings to consumers and PCAs regarding the FI transition by January 1st, 2022 as the chosen FI by the Executive Office of Health and Human Services and MassHealth to continue your Fiscal Intermediary services.

Sample of emails:

For Consumers email sample (Click here)

For PCAs email sample (Click here)

 Sample of letters sent via USPS mail:

For Consumers letter sample (Click here)

For PCAS letter sample (Click here)


For Paperworkr Instructions on how to complete these FI Transition forms ONLINE Please (CLICK HERE)